Customer service

SHOPPING AT RUDYBOIS

ITEM 

The colors of the items may slighty differ from the pictures of the product, depends on your screen calibration. The merchandise available on RUDYBOIS.com is subject to change. To stay informed of new arrivals and sales, you can register to receive our newsletter when creating an account. Despite our efforts in synchronizing the website merchandise with our stock, some items that appear on the website may be out of stock. In this case, we will automatically refund your payment and inform you about the unavailability shortly after the order is placed.

 

REGISTRATION

Filling the registration form and registering is required to complete any transaction on RUDYBOIS.com. You may register or login to your account by accessing the "my account" link.
Registering also allows you to:

  • Track order shipments

  • Verify order status

  • Checkout faster

  • Receive email updates and promotions to get regular insights about trends and sales

You can modify your account at any time.

 

FORGOT PASSWORD

If you forget your account password, click on the "forgot password" link. You will be sent an email with a temporary password. It is recommended to change your temporary password after logging into your account.

 

CHECKOUT

Upon checking out, you will be prompted to sign into your account. You will be able make changes to your cart until the order is confirmed.
Shopping at RUDYBOIS.com is safe. Personal information provided on RUDYBOIS.com is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. For more information, please consult the privacy policy section.

 

PAYMENT

We accept payments by Visa, Mastercard, American Express and PayPal. Upon receiving your order the payment is completed. If the billing or shipping information are incorrect or incomplete, we will contact you to confirm them before your order is shipped.

 

PRICE PROTECTION

Excluding coupons and temporary price reductions, we offer a one time price adjustment on items purchased up to 14 days before the item goes on sale. Please note that, in order for an item to qualify for a price adjustment, the same style and size must be available for purchase at the time of your price adjustment request.

 

SALES TAX

Orders shipped outside of Canada are not subject to any sales tax.
Orders shipped to:

  • Quebec are subject to 5% GST and 9.5% PST on the purchase amount or a total sales tax of 14.975%.

  • British Columbia are subject to 12% HST.

  • Ontario, Newfoundland and Labrador, and New Brunswick, are subject to 13% HST.

  • Nova Scotia are subject to 15% HST.

  • Any other Canadian provinces or territories are subject to 5% GST.

 

ORDER MANAGEMENT

You have 24 hours after you receive your order confirmation to cancel or make changes to your order. To do so, please contact us through at customerservice@rudybois.com. You can view your order history and order status by logging into your account and clicking on the "order status" link.

 

CUSTOMS

For orders shipped outside of Canada, you should consult the customs legislations of your country. We do not take responsibility for duty fees, brokerage fees and shipment delays due to customs, if any.

 

RETURN POLICY

Items marked final sale cannot be returned. A Return Authorization number must be requested within 14 days of the order's delivery date. The artwork must not be damaged and must be in his original packaging. Shipping fees are not refundable. The balance will be refunded to your credit card within 5 business days of the reception of the item at the RUDYBOIS warehouse. All returns must be authorized by us prior to the return. Please contact us by email at info@rudybois.com to make a Return Authorization request. The return authorization number must be clearly written on the outside of the package. Additionally, returns should be shipped with a service providing a tracking number and insurance as we are not responsible for delayed or lost packages. Any returns received without a Return Authorization number or that do not comply with the above may be denied at the discretion of RUDYBOIS.

UNITED STATES RETURNS

Returns from the U.S. should be shipped via the United States Postal Service (USPS). Returns shipped with other services than USPS will incur brokerage fees which may be deducted from your return at the discretion of RUDYBOIS. All returned items should be declared as a "Return of Canadian Merchandise" on the customs declaration; returned packages that don't have this mention on their custom declaration may not be successfully delivered to our warehouse and may incur additional fees.

 

SHIPPING & HANDLING

SHIPPING FEES AND DELIVERY TIMES

All shipping services used by RUDYBOIS.com provide a insurance for the cost of your package. In the event that multiple orders are placed with the same shipping destination and on the same account, orders will be combined and shipping fees will be adjusted, unless otherwise requested.
Days in the following table refer to business days. 

 

Canada

 

Canada Post Standard

Canada Post Xpresspost

Any provinces

Free (7 days)

 $10 (3 days)

USA

 

Canada Post Standard

Any states

$5 (7-14 days)

 

WRONG ADDRESS, NON RECEIVED ITEMS AND RETURNS

If the item is not received and sent back to us by the postal service company you will be charged the actual shipping fee (not according to the above table). The price of the item will be credited once we receive the item. We will contact you to inform you when we receive the package.